Privacy Policy

Our workshop is located in Thailand and operates under Thai personal data protection law, including the Personal Data Protection Act B.E. 2562 (PDPA). Where relevant, this policy also reflects good-practice standards aligned with international frameworks.

1. Information We Collect

We collect personal information only where it is necessary to respond to an enquiry or deliver a service. The categories of information we may hold include:

• Contact details — name, email address, phone number provided through the contact form or direct communication
• Service information — notes about the timepiece(s) left for service, condition observations, and work records
• Correspondence — messages exchanged by email or phone during the service period
• Website usage data — basic analytics data such as pages visited and approximate location (country-level), collected through cookies where consent is given

Legal basis for processing

We process personal data on the following legal grounds under the PDPA:

• Contract performance — information necessary to provide the requested service
• Legitimate interest — maintaining service records and responding to enquiries
• Consent — optional analytics cookies, where you have accepted via the cookie notice

Retention periods

Contact information is retained for up to 3 years following last contact. Service records (which form part of the watch's history) are retained for 5 years. Analytics data, where collected, is retained for up to 14 months.

2. How We Use Your Information

Personal information is used exclusively for the purposes for which it was provided. Specifically:

• Responding to service enquiries and arranging drop-off or collection
• Communicating service progress and completion
• Maintaining service records for the watchpiece
• Improving the website through anonymous analytics data

We do not use personal data for marketing purposes without explicit consent. We do not sell, rent, or trade personal information with third parties.

Third parties

We may use Google Analytics to understand website usage at an aggregate level. If analytics cookies are declined, no tracking data is collected. No personal watch or contact information is shared with any third party.

3. Data Protection Measures

• Website traffic is encrypted via HTTPS
• Service records and correspondence are stored in access-controlled systems
• Only workshop staff with a direct service relationship access client data
• In the unlikely event of a data breach, affected individuals will be notified promptly and in accordance with PDPA requirements

4. Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only placed with your consent, managed through the cookie notice on first visit. For full details, please see our Cookie Policy.

5. Your Rights

Under the Thailand PDPA, you have the following rights in relation to personal data we hold about you:

• Right of access — request a copy of personal data we hold
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of personal data, subject to any legal obligation to retain it
• Right to data portability — request your data in a portable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent for analytics cookies at any time via the Cookie Policy page

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand.

6. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately.

7. Minors

This website is intended for use by individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through this site, please contact us and we will delete it promptly.

8. Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Significant changes will be noted on the website.