Client Experiences
What people say after leaving their watches with us
The notes below come from clients who have been through the full process — assessment, service, and collection. They are offered as a straightforward account of the experience.
← Back to Home15+
Years in Bangkok
1,200+
Pieces serviced
4.8
Average client rating
96%
Return client rate
Client Reviews
Experiences from recent clients
Peter Waechter
German expat, Bangkok
Had a vintage Omega Constellation sent in for a complete overhaul. The assessment was thorough and honest — they mentioned the mainspring was still serviceable but chose to replace it anyway at the standard price. The timing results sheet they provided on collection was a nice touch; not something I'd received from a watchmaker before. The watch has been running within 4 seconds a day since.
Complete Overhaul · May 2026
Anchalee Suphawadee
Bangkok
My grandfather's Seiko 5 was in fairly rough condition — the bracelet had lost most of its brushed finish and the movement was running poorly. Wela Thong did the Fine Restoration, which was the right call. The case looks very close to what a new piece would have looked like, without being over-polished. Took about six weeks. Slightly longer than estimated, but they kept me informed.
Fine Restoration · April 2026
James Rutherford
British resident, Thonglor
I've tried a few watchmakers in Bangkok over the years. Most of them are fine for battery changes but I'd never been confident sending anything mechanical. Wela Thong was recommended by someone in a collector group I'm part of. First impression was good — Khun Siripong took time to explain what he was looking at and didn't rush the conversation. Refresh service on a Tissot Le Locle; clean result, returned in 10 days.
Refresh & Polish · May 2026
Nopparat Wichit
Bangkok
This was my first time having a watch properly serviced and I wasn't sure what to expect. The workshop was a bit different from what I imagined — very calm, not a shop. They explained everything clearly and were patient with my questions. I left the watch for a Refresh & Polish and it came back in noticeably better shape. The winding feels smoother and the bracelet looks much cleaner. I'll return for the full overhaul next year.
Refresh & Polish · April 2026
Marc Hoffmann
Swiss national, working in Bangkok
As someone from Switzerland, I admit I was sceptical about sending a Longines for service in Bangkok. The workshop did everything right — communicated clearly, didn't oversell, and the movement came back in excellent condition. My only minor note is the turnaround was a week longer than the initial estimate for the overhaul. Not a problem in practice, but worth knowing if you have a specific collection date in mind.
Complete Overhaul · May 2026
Sumithra Kongkasem
Bangkok
I brought in my late mother's Rado dress watch for restoration — a piece with a lot of personal meaning. The team was considerate about this from the first conversation and didn't rush me into a decision. The Fine Restoration took seven weeks in total. The case finish is beautiful and the movement is running well. The written documentation they provided felt like a proper record for something I intend to keep.
Fine Restoration · April 2026
Service Stories
Three watches, three different journeys
The Situation
Vintage automatic worn daily for 12 years without service
A 1970s Swiss automatic, worn as a daily watch since it was inherited, had never been opened. The client noticed increasing rate errors and occasional stopping.
What Was Done
Complete Overhaul
Full disassembly and ultrasonic cleaning revealed dried oil throughout and a fatigued mainspring. All components re-oiled, mainspring renewed, movement regulated in five positions over three days. Duration: 3.5 weeks.
The Result
+6 sec/day, stable across positions
Watch returned running consistently within 6 seconds per day across all positions. Client noted the winding action felt "completely different" — significantly smoother than before service.
"I didn't realise how far the movement had declined until I saw the timing results before and after. The difference was considerable."
The Situation
Dress watch with heavy case wear and machine-buffed surfaces
A client brought in a 1990s dress watch that had been "polished" by a previous workshop — the lugs were rounded, case lines softened, and high-gloss and satin surfaces blended together.
What Was Done
Fine Restoration with case line reconstruction
The goldsmith worked on reinstating the original case geometry by hand — re-defining lug lines and re-applying the correct finish to each surface zone. Movement overhauled in parallel. Duration: 7 weeks.
The Result
Case geometry largely restored; movement running well
The lug lines were recovered significantly. Some metal loss from the previous buffing was permanent, but the case now reads correctly from a distance. Movement stable within 8 sec/day.
"The explanation before the work started — what could and couldn't be recovered — was exactly what I needed to hear."
The Situation
Recently serviced watch still running poorly
A client brought in a watch that had been serviced elsewhere six months prior. It was still losing several minutes a day and the client was uncertain whether to return to the original workshop or try elsewhere.
What Was Done
Diagnosis and targeted overhaul
Timing machine assessment identified an escapement issue not addressed in the previous service. A targeted overhaul was carried out focusing on the escapement and regulating system. Priced accordingly. Duration: 2.5 weeks.
The Result
Stable rate within 5 sec/day
Movement running stably within 5 seconds per day in all tested positions. Client now has the watch as a primary daily piece. Timing records provided alongside a clear description of what was found.
"They didn't dismiss the previous service or try to sell me a complete rebuild. Just diagnosed and fixed the specific problem."
Contact Details
Visit or get in touch
Phone
+66 2 369 5184Address
119 Sukhumvit Soi 24
Khlong Tan, Bangkok 10110
Hours
Mon–Fri: 10:00–18:00
Sat: 10:00–15:00
Thailand Horological Association — Registered Workshop
Registered member since 2014, committed to transparency and professional practice standards.
Bangkok Expat Community — Recommended 2022–2024
Three consecutive years as a peer-referred workshop in the Bangkok international resident community.
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